Delivery and FAQ's

How much does Delivery cost?

Delivery cost is subject to value of order as follows:

All orders under £250.00 – £45
All orders £250.01–£1,999.00 – £65
All orders £1,999.01–£4,999.00 – £133
All orders £4,999.01–£9,999.00 - £196
All orders £9,999.01–£19,999.00 - £396

All orders £19,999.01–£29,999.00 - £575
All orders over £29,000.01 - £690

Where do you deliver to?

We deliver to main land UK next working day if the order if received by 1pm.  All deliveries are kerbside.

Please note that if there are parking or vehicle size restrictions (i.e. Van, 7.5ton lorry, articulated lorry), please ensure you inform us at the time of ordering as failure to do so will result in additional charges and delayed delivery.

I am ordering in volume, what is the best price you offer?

We always endeavour to provide the best price.  Please call us to discuss your order and any discounts we can offer.

What if i want to place and order with more than one delivery address?

Contact our customer service team or this can be done online at the time of ordering.

Please note that multiple delivery points requested within a single order will incur their own separate delivery charges.

How long will my order take to be delivered?

If received by 10am, we aim to send your order as next working day delivery, however this is not guaranteed.  Once your order has been placed we will acknowledge your order within 24 hours of the next working day.  We will inform you ASAP of any delays with delivery.

DECEMBER 2022 Note: all deliveries are currently being dispatched within 2-3 days.  We will do our best to keep you informed of timescales for delivery.

Are items flat packed or ready assembled?

Some items supplied will require some light assembly.  Please give us a call if you have any queries.

What if my order is faulty or damaged?

Don’t worry! If your goods arrived damaged or faulty, we will replace them ASAP. To help us, please contact our customer service team asap and provide photographs of packaging and the item(s) for our records. Please also retain the original packaging.

How can I place and order?

We’ve aimed to make the process of placing an order as easy as possible, by giving you the flexibility of ordering online and making a payment via our safe and secure payment system. Alternatively, you can place your order by calling 0330 1234 322.  Please note, for orders or less than 10 items maybe subject to additional charges due to minimum orders - in this event Stock Furniture will contact you as soon as possible to confirm.

Can I place and order if I am a private individual (i.e. not a Restaurant,Hotel, Cafe, Office or Company)?

-We primarily sell to businesses & other organisations, we show prices ex-VAT. Delivery & VAT will be calculated and added to the total of your basket at the checkout when you come to pay for your goods.

– Products featured within our website are designed for commercial use and are built to contract quality, some products may not be suitable for home use. If unsure, please contact us prior to ordering.

– Please be aware of our Returns & Refund Policy. This will differ from retail websites.

How can I pay for my order?

You can pay for your order online via Stripe or via phone by bank transfer.  Orders will be processed once full payment is made.

What if I’m not available when you want to deliver?

Deliveries to business address are normally during working hours 9am to 5pm. If you are not likely to be in during these hours, kindly inform us at the time of ordering.

What happen if I am over charged in error?

Incorrect charging is a rare occurrence. However, we appreciate that no system is infallible and errors can occur. As such, we have put in place a system whereby all orders are manually checked by our Customer Service Team before being processed. This means that you can be assured that any error in the total cost of your order will be credited.

If however, you spot an error that we haven’t, we promise to always review the matter quickly and gladly refund any monies due, via the original method of payment.

Any other questions?

Please call us on 0330 1234 332